BENY Backpack

Return & Exchange Policy

We hope every purchase brings you peace of mind and trust. If you need to request a return or exchange, please follow the guidelines below. We’re here to assist you.

Contact us within 3 days of receiving your parcel through any of our official customer service channels. We will get back to you as soon as possible.

Eligible for Return/Exchange

: Size Does Not Fit

You may exchange for another item or convert the purchase value into store credits with no expiration.

Return shipping costs will be borne by the customer.

: Incorrect or Defective Item Received

If the item is defective or incorrect, we will cover the return shipping cost and arrange pickup.

Please contact us with photos within 3 days of receiving your order.    

Return Conditions

Returns must meet the following conditions:

- Unworn, unwashed, and unaltered

- Free from fragrance, body odor, detergent or smoke smell

- No stains, pulls, pilling, or visible damage

- Original tags attached, with complete packaging

If the return does not meet these conditions, the item will be returned to you at your own cost.

Non-Returnable Cases

- Return requests made after 3 days

- Items that have been worn, washed, or show signs of use

- Missing tags or incomplete packaging

- Items marked as non-returnable (e.g. innerwear, sale items)

- Items not purchased from our official store

Friendly Reminders

For items damaged during delivery, please keep all packaging and contact us with photos promptly

We reserve the right for final interpretation and decisions